Privacy Policy

1. Introduction

Balentry ("Company", "we", "us", or "our") operates algorithmic trading analytics software and web-based execution tools. We take data governance seriously and maintain technical, operational, and organizational protocols designed to protect your personal information.

This Privacy Policy explains how information about you is gathered, processed, secured, and disclosed when you visit our website, connect your accounts, or utilize our algorithmic services.

2. Categories of Information We Collect

In operating our trading infrastructure, we gather information under several discrete categories:

• Account Identification Data: Your name, email address, telephone contact, geographic country of residence, and system credentials provided during onboarding.
• API and Integration Tokens: Read-only or trade-execution API keys and secrets you elect to share to connect your brokerage or cryptocurrency exchange accounts to Balentry. Private keys to decentralized custody wallets are never stored or requested.
• Telemetry & Usage Data: IP addresses, browser versions, operating system environments, referring URLs, screen resolutions, error timestamps, and real-time interaction flows.
• Simulation and Risk Profile Data: Preferences regarding risk-to-reward ratios, portfolio asset weights, algorithmic strategy selections, and backtesting queries configured on your dashboard.

3. Lawful Basis and Purpose of Processing

We process your information under lawful, well-defined justifications, specifically:

• Fulfillment of Service Contracts: To provide core algorithmic services, calculate predictive models, synchronize execution parameters, and administer user accounts.
• System Security & Fraud Prevention: To monitor unauthorized platform access, detect malicious intrusion attempts, safeguard API integrations, and maintain server reliability.
• Compliance Obligations: To verify compliance with applicable financial crime prevention frameworks, trade sanctions lists, and jurisdictional restrictions.
• Platform Optimization: To calibrate machine learning models, evaluate aggregated performance metrics, and optimize infrastructure latency.

4. Disclosure of Personal Information

Balentry does not sell, rent, or trade your personally identifiable information to data brokers or third-party advertising networks. We may disclose limited data only under the following controlled circumstances:

• Cloud Infrastructure Providers: Encrypted hosting, distributed computing, database storage, and low-latency network providers operating under strict confidentiality contracts.
• Authorized Integration Partners: Certified execution brokers and clearing liquidity venues you expressly direct us to connect with on your behalf.
• Regulatory and Law Enforcement Authorities: When legally mandated by a valid subpoena, warrant, judicial decree, or to prevent severe harm, imminent fraud, or cyberattack.
• Corporate Restructuring: In the event of a merger, acquisition, divestiture, or corporate sale, subject to identical privacy protections.

5. Security of Information

We implement defense-in-depth security standards across all systems. All data in transit is encrypted using modern TLS (Transport Layer Security) encryption protocols, and sensitive stored data, including API tokens, is encrypted at rest using AES-256 standards. Our operational teams enforce role-based access restrictions, multi-factor authentication, and regular third-party vulnerability assessments. However, no data transmission across the public internet can be guaranteed as impenetrable.

6. Cookie Policy and Web Beacons

Our website utilizes strictly essential and functional cookies to ensure reliable navigation, preserve user preferences across sessions, and maintain state security. We do not use third-party behavioral retargeting cookies. You can manage or disable cookies directly in your browser settings; however, disabling certain cookies may affect platform responsiveness and prevent you from maintaining persistent sessions.

7. Data Retention

We retain your personal data and telemetry only for as long as is necessary to provide the platform services, satisfy legitimate corporate security interests, or meet legal, tax, and audit compliance requirements. When data is no longer required, it is either irreversibly anonymized for machine learning aggregation or securely expunged from our storage systems.

8. Your Consumer Rights

Depending on your state or national jurisdiction (including rights under the California Consumer Privacy Act as amended, the CPRA, and comparable state privacy acts), you may possess specific rights regarding your personal data:

• Right of Access: You may request an itemized copy of the personal information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal records.
• Right to Deletion: You may request the erasure of your personal data, subject to legal and regulatory retention obligations.
• Right to Non-Discrimination: We will never deny services, alter service quality, or impose penalty fees because you exercised your privacy rights.

To exercise any of these rights, submit your verifiable request to our privacy department at [email protected].

9. International Data Transfers

Our computing facilities and cloud clusters are predominantly located within the United States. If you access our platform from outside the United States, you acknowledge that your data will be transmitted and processed in accordance with United States privacy laws and data standards.

10. Children's Privacy

Balentry is strictly engineered for adult commercial traders and professionals. We do not knowingly solicit or collect personal information from individuals under the age of 18. If we discover that personal information of a minor has been mistakenly submitted, we will immediately delete such data from our records.

11. Policy Updates

We reserve the right to revise this Privacy Policy periodically. Any modifications will be posted to this page with an updated revision date. Your ongoing engagement with the platform after such publication signifies your acknowledgment and acceptance of the revised privacy framework.

12. Contact Us

If you have any questions, concerns, or inquiries regarding our data handling procedures, please contact our data protection team:

Balentry Privacy Office
Email: [email protected]
Phone: +1 (212) 342-9439
Address: Congress Avenue 229, 60606 Chicago, US